Contacting support

What this feature is for

Report a bug, ask a question or send feedback without leaving JITSHOW. A support ticket is not an emergency broadcast channel.

Where to find it

Open the assistant at the bottom right, then select the report icon. Open My reports in the assistant to review your own tickets.

Steps

1. Choose the type of report, enter a subject and describe what happened.
2. Optionally attach a screenshot (PNG, JPEG, WEBP or GIF, up to 5 MB). If you are signed out, provide a reply email address.
3. Send the report. The current page and browser details accompany the ticket, but no password or access token is sent.
4. In My reports, review your own reports and replies. Open a screenshot through its temporary private link (valid for 10 minutes).
5. You can reopen your own report within 30 days when further help is needed. Rate a response from the link in the reply email, not from the report history: change the preselected rating if needed, add an optional comment and click Send my feedback, without signing in.

What happens next

The platform support team receives the ticket and can reply. Your previous messages remain in chronological order.

Who can take action

Anyone can submit a report with a reply address. Only the signed-in author sees their report history; only platform support handles incoming tickets.

Platform administrators can also read emails in Administration → Inbox. The full body is retrieved from the provider, beyond its 200-character preview. Older previews are completed when opening the inbox if their link is still valid; an expired link requires checking the original mailbox. Ticket history is not rewritten.

Common issues

• Screenshot link expired: reopen it from the report to obtain a new temporary link.
• Cannot reopen: check that you are the author and the 30-day window has not passed.

FAQ

Can I submit a report without an account?

Yes, provide a reply email address. The signed-in history is reserved for the ticket author.

Can I rate the reply in My reports?

No. Use the rating link sent in the reply email. For an operational emergency, use the crisis desk rather than a support ticket.